So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. The ONT is the small box our engineer installed inside your home when we set up your service. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Since then this. Since then this. 2Gbps and 1. But that all changed last Friday at 10:12am when the service dropped. matt100. We’ll remotely activate a port on the ONT. Full Fibre (Fibre to the Home): Check your wiring and set-up. These have a picture of the ONT 1+0 but not the "new" ONT. If someone answers your question correctly please let other. (ezbend) is run in a continuous fault-free length to the alternative position. We’ll remotely activate a port on the ONT. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. If you’re still having problems try restarting your device. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. Openreach Support Email. 04 Sep 2021 11:04 AM. They replaced my FTTC copper wire overhead cable from house to telegraph pole. ”. A multiport ONT is only useful if these network providers intend to provide multiple services over it. Nokia fiber modems and ONTs are better than good. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Please be careful when cleaning around it and make sure everyone knows not to tamper with it. * * * * * * *. Report post. Your Openreach Optical Network Terminator (ONT) needs to remain fixed to the wall or skirting as the thin green fibre optic cable can be delicate. For the consumer market its unlikely most users. Were not getting consistent wifi coverage and the speeds vary. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. We know there are no limits to what people can do when they connect. With some vendors using other manufacturers ONTs needs extra licences. Everything’s normal. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. Lines are open. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. e. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. Thats why it always makes me laugh when I see people buying ONT’s on places like eBay. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. We might be held up over permission from a private landowner, for example. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. PON and LOS (left-hand lights) PON solid green. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. e. So @ 230volts, that means around 0. Installing FTTP can take up to three hours. The picture below here demonstrates what an. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Here’s a handy guide to what the lights mean. Great-value deals on unlimited broadband. Product information. Start a chat with us to get yours. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. The eagle eyed may spot a problem here-we only have one port on the ONT!. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. Find out more. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Currently have Fibre to the Premises via Sky, no problems until today. e. As for the. But in return, providers must push FTTP wherever they can. PON: Off Re: Fault Light on Openreach Fibre to the Premises Box. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. 2 Gbps down, 1. Posted by a Superuser, not a Sky employee. PON flashing and LOS off. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. Dust is bad. • Wavelength: used to transport the services delivered to the customer. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. etc. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. It also currently has an ONT box already installed which is lit up green. Everything’s normal. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. There will probably be a second cable that comes out of the box which is connected to the ONT. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. fast deployment so are probably primarily a g. No setup or configuration is required - everything has. starfire. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. *Unthrottled, with Free Router & Installation. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Off: the device is not plugged in, or ONU is bad. What is an ONT (Optical Network Terminal) - FTTP. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. Vertical Position This is the missing info, I know the screws are not. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. All the 4 lights on the modem turn green as normal. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. • Connect the Openreach optical fibre to the green OPTICAL port on the ONT • Connect the power adapter to the black POWER/PWR port on the ONT, then plug theHi Hope you can help, so we have had sky fiber broadband installed. Section 3: Connect using a PPPoE connection. I recognised her description and it sounded like the. (ezbend) is run in a continuous fault-free length to the alternative position. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. 488 Gbps downstream, 1. Re: FTTP Issue - 'you have told us your fault was fixed'. Your ONT is connecting. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. 1 Gbps up. 5 watts. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. Fixes: 342. This suggest that the original plan was for a two-visit install. The WAN1 port on the USG is solid green, with the LAN1 port flashing green. Long time reader first time poster. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. This person could be from your own provider or Openreach. 28K views 2 years ago Fault Fix / Diagnostics. Openreach ONT enclosures. Choose a topic. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. Make sure the power cable is connected to your Hub and the power socket. But this is about to stop. Scam calls. Technical Specifications. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. Openreach will update the records and pass the fault back to check with End User to confirm Service. Check all cables are firmly plugged in. There can be a charge but Sky will explain that if it applies. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. Sky help is of no use as it assumes the BT hub is working so says. Understanding the Lights on an FTTP Modem (ONT) Last updated on 9th August, 2023 by Freeola Support 5 out of 5 people found this article useful. Nokia fiber modems and ONTs are better than good. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. Their job is to keep your Openreach modem working if there's. There can be a charge but Sky will explain that if it applies. They replaced my FTTC copper wire overhead cable from house to telegraph pole. It may look like one of these. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Openreach came and installed an ONT FTTP box to the property. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Unplug your existing. 18 REPLIES 18. Call us for sales enquiries about. Reporting dangerous or hazardous damage you see in the street. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. The external run can be from the CSP (at the front) to the rear of the property or from ground. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. If it works, then it’s an issue with the router, not the connection. Here’s a handy guide to what the lights mean. I pushed Sky to contact. Get Superfast, reliable fibre deals starting from R299 per month. co. The ONT has power: Power: Off: There is no power to the ONT. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. Most broadband providers, with the exception of Virgin. This should be within 1 metre of the ONT. You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. 57m in Dec 2022). When asked, press and hold the WPS button on. ULTIMATE Member. Phone scams are on the up, especially across the UK. 1 LikeI've just had Fibrus out to install a new connection. If any. The eero 6 is designed as a mesh networking system so you can. PON flashing and LOS off. Your ONT is working, your hub is connected, and you’re online. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. Step 1: Check your Hub. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Sat watching tv/sky this evening. Find useful FAQs to help you if you have a query about a broadband fault. 2. New router deployed. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. Contact us. Plug the other end in at the wall and switch on. What it means. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. The Engineer will attempt to resolve the fault. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. openreach fault tracker. Message 8 of 20. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. They may have also used some special tools to bond or fit the fibre to the ONT. Overview. Slide the battery back-up unit up and forward to release it from the wall. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. continuous fault-free length to the alternative position. You'll need two free mains sockets (one for the ONT, one for the router), but they can be on an extension lead. Your options. The news won’t come as much of a. But that all changed last Friday at 10:12am when the service dropped. 3 May 2022 at 19:48 #16 Caged. Any help would be. sicomplaints@openreach. I’d have done it myself too but unfortunately changing the ONT appears to be a little more involved. First agree with your engineer where the FTTP connection will enter your premises. The ONT has power: Power: Off: There is no power to the ONT. Check status. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. NOTE: Openreach aims to cover 4. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. BT is one of the UK's largest. Step 1: Check your Hub. Editor-in-Chief - ISPreview. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. In the UK most UK wholesale providers appear to be providing a single service over an ONT with Router/Switch functionality provided by an ISP Provided Router. Here’s a handy guide to what the lights mean. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. All has. 0 Ratings Reply. 1. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. If you. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. Message 3 of 17 0 Kudos Reply. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. etc. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. Make sure the power cable is connected to your Hub and the power socket. Landline. It eventually got the PON light on but I can’t connect using my password or username over ppoe either using my google Wi-fi or by directly setting up a dial up broadband ppoe through my laptop. Sky on fttp do the same so one isp may not have faults whilst another may . This is so your engineer can secure their ladders and work safely. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. . Registered: 16-10-2015. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. If you're moving into a new build property you'll also find more help and advice. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. 2Gbps and 1. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. Here’s a handy guide to what the lights mean. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. C. BT outages reported in the last 24 hours. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. 36 Comments. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. They sent me a third, still stuttery. e. Openreach installation now provides FTTC and FTTP to my house. Dec 14, 2017. Further more zen have recently stopped their g. The installer came last week and set us all up, -15dB signal etc, all dandy. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. By then everyone in the UK will need to have moved to a Digital Phone Line. The ONT tends to be installed inside your home (wall. Reply. uk. POWER. e. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. Only a single • Fit RJ45 modular boxes. co. You still haven’t said i. What to do There may be a. However if Openreach is unable to update the records or the template was not used then the appointment will go. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. For external faults on the Openreach network phone BT Faults. It was established in 2006 following an agreement between BT and the UK's telecoms. Section 2: Create the PPPoE connection. Zarjaz you were right. 40,000 per week), followed by 5. Light status. This is used for most of the 160M and 1G services. Restart your Openreach modem to fix connection problems. It is common for some problems to be reported throughout the day. Posted in Broadband . #1. Does the fibre (FTTH) terminate with an ONT which I can attach my own router to? Essentially I would like to know; can I go with any ISP or do some (e. BT Sport. What it means. Caged. 22-11-2019 12:16 PM. @TV27. Aspiring Contributor Mark as New;Hi. Openreach have finished fibre install to my street so looking to change from VirginMedia. Following pressure from MPs. 1,333 Views. Browse . I work for openreach and install and fault FTTP, just for reference. Its lights should all glow a steady green. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. The board of directors names can be found here Our. The technician can also install a. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. Nevertheless, I bought an expensive replacement router, installed it. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. It's an Openreach ONT rather than BT. you back about a sales enquiry. The enclosure PON and LOS (left-hand lights) PON solid green. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. To report any of the following, please call us on 0800 023 2023. Then just follow our step-by-step guide to install your broadband yourself. At present Openreach’s “full fibre” network, which already. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). A max build rate of 3 million per year is envisaged. There is lots of "should" and "may" but limited hard information. How we'll install your FTTP. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Sometimes they'll need to create new hole. Ask the BT Community. Openreach Phone Number 1. ensure network is correctly handled during demolition. Openreach is contracted by ISPs/telcos, and are only permitted very limited contact with the public (basically to receive reports r. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. Then just follow our step-by-step guide to install your broadband yourself. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. Learn more about calling features and security as well as getting support with any issues. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. The Openreach ONT doesn't have a modem/router mode. After he left, I replugged the modem, and reconnected it to my router. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. PON flashing / LOS off. Everything’s normal. The only thing people need to be wary of is if they ever need an Openreach Engineer out in the future chances are they’ll change it back to an Openreach Branded NTE and then raise a TRC regardless of where the fault they finally fixed was. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. after upgrading from dsl to fttp I got my decos to work as follows. Re: Digital voice and FTTP with Openreach ONT modem. The ONT is registered with the OLT in the exchange to provide service, Openreach (or most Altnets) don't allow you to register other ONTs with their system. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). 0 Ratings Reply. Let's first check your ONT. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. g. Getting the best from your services in your new home Phone and broadband services. Past attempts to resolve this issue (e. The following information is a guide for connecting the Openreach network to your home wiring. View all contacts. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. It implements ultra-broadband access through the GPON technology. co. Your ONT is connecting. It provides 1 GE port and 1 POTS port. 0800 671 045. 2 Ratings. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. Previously, Openreach was owned by BT. The DCoE is an Openreach Engineering Support Team, they don’t deal directly with members of the public. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. 38 to £86. 06-02-2021 6:01 PM. redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. 05-1. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . LOS: Off:. Fault notification came up on tv screen. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Make sure you give it enough time to power up before you try to connect to it again. ONT is checking the connection to the exchange. While the provision of internal wiring beyond the Openreach ONT is the responsibility of theOpenreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. It is common for some problems to be reported throughout the day. * Wide range 90-264 volt input for world use. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. I must have called BT more than 50 times. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. Checking your ONT Lights. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Web: Openreach. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. The problem with the Openreach checker is that it only shows the type of technology available at the address, but not the actual speed for ADSL or FTTC, nor if there is capacity available. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. Check your router setup. Re: Openreach has no connection. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. This is a small network termination point. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. uk. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. From £195. I figured I'd try them both to rule out the router being at fault. 2Gbps and 1. CCTV Access. Broadband - indicates the ONT has a connection to the CityFibre equipment. * Compact size and light weight. Generally, engineers can be quite flexible.